Case 3

Training Helps Improve Skill and Increase Productivity A company was under pressure to cut operating costs. Instead of resorting to retrenchment of staff, the management adopted a positive approach to increase productivity and save costs. The approach involved job re-design, training and follow-up service.

 As a result of re-designing the jobs, skills training was provided to enable employees to improve their job skills and to acquire the skills necessary to meet the new performance standards. Follow-up actions were then taken to ensure that staff were able to benefit from the training.

The approach proved successful. Training was found to be useful even in times of difficulties. Employees maintained their enthusiasm at work, the productivity of the company continued to increase and the management did not need to resort to retrenchment.

Training for New Employees

14. An employer should ensure that all new employees are given :

·         induction training of appropriate duration in order to familiarise them with the company, the work environment, their respective duties, their legal rights and obligations and the policies and procedures of the company;

·         adequate training to supplement previous education, training and experience for the job; and

·         training in safety and health at work.

Continual Process of Training

15. Training and development should be an integral part of employment. Effective training can improve current job skills and knowledge and hence performance at work. Development is a longer-term process which can give employees incentives to join, and stay with, the company.

16. Changing needs and technology mean that most companies will need to train and develop employees on a continuing basis. When the company has the opportunities for growth, change or modification, it has broad implications for the training and development function. Such practices will maintain employees’ enthusiasm in the job.

Assessment of Training Needs

17. For training to be effective, it is necessary to assess its needs which may arise from :

·         future responsibilities needing new skills

·         performance problems

·         skills and career development

18. It is also necessary to ensure that all staff are considered equally where opportunities for training arise and the selection is based on objective and established criteria.